BTF - Balanced Scorecard

What is the primary purpose of the Balanced Scorecard?

• To track daily sales
• To align business activities with the organization’s strategy
• To manage employee schedules
• To monitor customer complaints

Which of the following is NOT one of the four perspectives of the Balanced Scorecard?

• Financial Perspective
• Customer Perspective
• Operational Perspective
• Internal Processes Perspective

What does the Financial Perspective focus on?

• Customer satisfaction and loyalty
• Revenue growth and profitability
• Employee training and development
• Internal efficiencies

The Customer Perspective emphasizes:

• Cost reduction strategies
• Customer satisfaction, retention, and acquisition
• Employee performance evaluations
• Financial reporting

Which perspective relates to the internal processes that create value?

• Financial Perspective
• Customer Perspective
• Internal Processes Perspective
• Learning and Growth Perspective

What is the main focus of the Learning and Growth Perspective?

• Enhancing customer loyalty
• Improving financial performance
• Fostering a culture of learning and development
• Streamlining operational processes

Which of the following best describes the relationship between the perspectives in the Balanced Scorecard?

• They operate independently
• They are interconnected and affect overall organizational performance
• Only the Financial Perspective is linked to the other perspectives
• They all focus on short-term goals only

Which of the following metrics is most relevant to the Financial Perspective?

• Customer satisfaction scores
• Return on investment (ROI)
• Number of new customers acquired
• Employee engagement levels

Which of the following metrics is relevant to the Customer Perspective?

• Net profit margin
• Customer retention rate
• Employee turnover rate
• Inventory turnover

Which metric would be most appropriate for the Internal Processes Perspective?

• Revenue growth rate
• Average time to fulfill an order
• Customer satisfaction rating
• Market share percentage