BT - Ch-18 &19

Adair's action-centred leadership model can be considered to be part of which of the

following schools of thought?

• Human relations school

• Classical school

• Contingency school

• Scientific school

Harry is a manager at GHF Co. He does not get on well with the employees who report to

him and has little real to punish or reward the staff for their behaviour. Which of

the following management styles does Fiedler suggest would work best for Harry?

• Psychologically close

• Psychologically open

• Psychologically committed

• Psychologically distant

Helena is planning on introducing a new IT system into her business. Helen knows that the

new system will be complex to use, but has only told her staff that the system will make

certain tasks more accurate. She has not mentioned the significant retraining required by the

staff as she feels that this will cause resistance to the new system.

According to Kotter, which approach to managing change is Helena adopting?

• Education and communication

• Facilitation and support

• Manipulation and co-optation

• Negotiation and agreement

According to Heifetz, leaders may simply emerge, rather than being formally appointed

within the organisation. This is known as .................leadership.

Which word correctly completes this definition of leadership?

• Remote

• Varied

• Dispersed

• None

Responsibility can be delegated by management, as long as they also delegate sufficient

authority.

Is this statement TRUE or FALSE?

• True

• False

Management is the effective use and co-ordination of business resources in order to achieve

key objectives with maximum efficiency.

Is this statement TRUE or FALSE?

• True

• False

The main role of a supervisor is best described as:

• a negotiator of industrial relations within a department

• someone to resolve problems first hand where the work is done

• someone to ensure that specified tasks are performed correctly and efficiently

• the interface between junior and senior managers

KJA Co manufactures motorbikes. Which of the following statements is consistent with

Taylor's theory of scientific management?

• KJA should create employee suggestion schemes to generate ideas for how to improve

  its operations

• KJA should focus on improving group relations and team spirit within its workforce

• KJA does not need to set detailed standards for hiring workers as it should provide

  detailed training for all new employees

• KJA's managers should make all key decisions and provide detailed instructions to

  workers

Which of these steps aimed at increasing job satisfaction could be attributed to the findings

of the human relation school?

• Creating an open-office environment so people can socialise more freely

• Paying staff for each hour worked or item produced

• Managers setting challenging individual targets

• Producing an organisational chart so staff are aware of where they stand in the

  hierarchy

Contingency theorists believe that:

• effective management is primarily a function of successful people management

• organizational achievement is largely contingent upon general economic

  circumstances

• major change is dependent primarily upon clarity and communication of the strategic

  vision

• lessons of earlier theorists should be adapted to suit particular circumstances