Quality revision

Quality culture is

• a method for measuring employee performance
• the shared values and practices that prioritize quality in an organization
• the process of hiring high quality new staff

• a strategy for reducing costs in production

Quality culture is developed where the ------ leads by example.

(a)  

Quality objectives are devised based on the ​ (a)  

• mission
• department objectives
• quality standards

When employees engage in discussions that focus on developing quality it is referred to as a?

(a)  

Match the following

• Maximum value, minimum waste

• Lean manufacturing

• an ongoing effort to improve products

• Six Sigma

• small continuous improvements of process

• Just in time

• data-driven approach to eliminate defect

• Continuous improvement

• produce only when customer orders

• Kaizan

​ ​ (a)   ​ (b)   is a guideline or specification that can be used consistently to ensure that materials, products, processes, and services are fit for their purpose

• standard
• Quality
• objectives
• planning
• assurance
• control

What do the following abbreviations stand for - IIP; BSI; ISO?

A business has two quality checkpoints, one when raw materials are delivered and the other when the product is finished. What type of quality management process is this?

• Quality Assurance

• Quality Control

• Six Sigma

• Kaizen

Employee engagement is low and the business is struggling to motivate staff. How does this impact quality of output in a business? What measures can be taken to improve motivation?

Which type of business would benefit from a certification from IIP?

• Hotel

• Spa

• Airline

• All of the above

• None of the above