C-T-1

A talent development professional is working with new housekeeping staff in a hospital. The employees must learn and remember detailed procedures for maintaining hospital equipment. Which step in the training program would encourage retention according to the cognitive approach?

• Allow learners to practice the procedure and give them immediate feedback for each step.

• Avoid providing information about the procedures directly, but let learners experiment to discover the best practices themselves.

• Reward learners when they perform each step in a procedure correctly.

• Present the procedures to learners logically and explain the reason for each step.

A talent development professional designs a new internal learning website for a company’s employees. Before the design for the website is implemented, the talent development professional wants some employees to test the design and provide user feedback. The talent development professional asks the technology team to create a version of the website that will look like the final product and allow users to click elements in the design to test them. What is the technology team creating?

• A storyboard

• A wireframe

• A prototype

• A mock-up

A talent development professional is asked to design a wireframe for a company’s proposed learning management system (LMS) for a presentation. What should the talent development professional do?

• Create a page that looks exactly like the proposed LMS but without interactive elements.

• Focus on conveying the page structure and size and position of elements on the page.

• Include the fonts, font sizes, and colors that will be used on the actual LMS.

• Make some elements in the LMS interactive or clickable to convey the final experience.

Following a training program on leadership skills, a participant is unhappy with the results of an assessment and meets the facilitator to discuss the results. The participant is very angry during the meeting. What should the facilitator do in order to defuse the participant’s anger?

• Focus on the person, not on the complaint.

• Provide a clear and concise defense of each point.

• Avoid asking questions about the complaint.

• Acknowledge and identify the source of anger.

A talent development professional needs to provide feedback to a participant about their poor performance in a training program. What should the talent development professional do when giving feedback?

• Focus on the facts, not on the talent development professional’s opinion.

• Make the feedback session a discussion rather than a dialogue.

• Provide clear and actionable advice rather than giving ideas.

• Focus on the person, not on the problematic issues or behaviors.

A talent development professional is helping a team in an organization build conflict management skills to deal with issues within the team. The talent development professional realizes that the team’s manager has an accommodating style. What behavior would have led the talent development professional to this conclusion?

• The manager places the concerns of team members above their own.

• The manager tries to find a solution that partially satisfies all team members.

• The manager works with all team members to find a solution that satisfies everyone.

• The manager does not address conflict and prefers to let issues die down naturally.