Midterm Long Quiz - Professional Salesmanship Quiz

Which of the following is NOT an effective speaking technique?

• Using clear and simple language

• Using a friendly tone of voice

• Speaking in a monotone

• Pausing strategically for emphasis

What does "paraphrasing" mean in active listening?

• Repeating exactly what the speaker says

• Interpreting the speaker's message in your own words

• Ignoring irrelevant parts of the message

• Providing feedback based on your opinion

Which of these is a benefit of using storytelling in verbal communication?

• It simplifies complex information

• It removes emotional elements

• It shortens the communication

• It makes the speaker sound more authoritative

Which active listening skill involves allowing the speaker to finish without interruptions?

• Paraphrasing

• Asking questions

• Avoiding interruptions

• Summarizing

Which of the following should you avoid to handle objections effectively?

• Listening to the objection fully

• Offering a quick solution without understanding the problem

• Asking questions to clarify concerns

• Acknowledging the speaker's viewpoint

Which technique helps maintain audience engagement during a presentation?

• Speaking in a low voice

• Avoiding eye contact

• Using rhetorical questions

• Avoiding pauses

Which of these phrases is an example of paraphrasing?

• "I know exactly how you feel."

• "So, you're saying that you're concerned about the costs."

• "Why don't we move forward?"

• "I've heard that already."

What is the main purpose of asking clarifying questions in active listening?

• To challenge the speaker's points

• To confirm understanding

• To speed up the conversation

• To change the topic

Which of the following body language cues can signal openness and approachability?

• Crossed arms

• Slouching

• Open palms and relaxed posture

• Looking away from the speaker

Maintaining eye contact during a conversation usually signals:

• Nervousness

• Confidence and attentiveness

• Disinterest

• Confusion