Workplace Readiness: Test 1

An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:

• 
  critical thinking and problem solving.

• work ethic.

• teamwork.

• creativity and innovation.

Which is the best example of "demonstrating creativity and innovation"?

• Evaluating potential solutions and resources

• Developing and/or improving a product, service, or processes

• Displaying a disciplined work ethic

• Prioritizing your job tasks on a daily basis

An example of demonstrating creativity and innovation at work is to:

• arrive to work on time each day

• follow work protocol as stated by the employee policies

• have a positive relationship with your manager

• learn to do your job more efficiently

During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to...

• research how competitors have done it

• ignore requests that are outside of your job description

• ask your coworkers what they would do

• consult the employee handbook

Which of the following statements best resemble the creative process?

• 
  Find a disruption and imitate it

• Find a repeating pattern

• Find a pattern and disrupt it

• Focus a single idea and repeat it

You are working on a time-sensitive project. Your coworker comes to you and says he needs to leave, due to a family emergency. He asks you to complete a project for him that is due that day. Following problem-solving steps, what is the FIRST step you should take to ensure all work is completed?

• Concentrate on your project first

• Tell your coworker you are unable to help

• Evaluate the coworker's role and performance with the project leader

• Clarify the priority of objectives with the project leader

The activity of examining information, events, or relationships and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is:

• subjectivity

• critical thinking

• brainstorming

• managing resources

The first thing Barry does when he opens the home improvement store each day is to switch on the lighted "Open" sign. Today, the sign does not come on. How would Barry most efficiently determine if the problem with the power company or the sign itself?

• Reset the circuit breaker in the basement

• Replace the bulb in the sign

• Attempt to switch on another device to see if it has power

• Call an electrician right away

Laurette's supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?

• Evaluate all factors needed and select the most suitable contractor based on the factors

• Ask a coworker to help make the decision and select the best contractor using this rationale

• Select the contractor who is the most affordable and explain why to your supervisor

• Select a contractor who is closest in distance to the job location

Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This shows Paul's:

• values

• diversity of awareness

• integrity

• initiative