Unit 4 Exam

Which of the following is NOT one of the 3 parts of communication at work?

• Listening
• Body language
• Watching

What is the most desirable style of communication?

• passive
• assertive
• aggressive

Which of the following is a characteristic of a passive communicator?

• speaking softly
• making eye contact
• speaking in a pushy manner

Which of the following is NOT a characteristic of an assertive communicator?

• strong, clear voice
• politeness
• not making eye contact

Why is it good to ask questions?

• It shows that you care about doing things correctly
• It shows your boss that you have a lot to learn
• It takes your boss away from his or her normal routine

Why should you ask for feedback at work?

• to find out if you're going to get fired
• to find out what you are doing right and wrong
• to find out if you're getting promoted

What is the broken record technique?

• practicing a new skill at until you have mastered it
• repeating yourself pleasantly until your message gets through to the listener
• listening to someone tell the same story over and over

What does listening require? (check all of the correct answers)

• hearing a sound and paying attention to it
• thinking about what you hear
• trying to understand what you have heard

When listening, what should you do after the person has finished speaking?

• Ask them to repeat, word for word, what they just said
• Ask if they are done talking
• None of the above

What is the FIRST thing you should do when you are introduced to a person?

• Ask the person how he or she is doing
• Repeat your name multiple times
• Repeat his or her name