BH Refresher Training Post Assessment

What is the threshold for a 6 month EP?

• 0.25%

• 0.30%

• 0.50%

• 0.75%

What is the threshold for a 12 month EP?

• 0.75%

• 1.50%

• 1%

• 0.50%

After how many days LUC can be verified?

• 15

• 14

• 7

• 30

What is the rule of LUC in case of group loan?

• 100%

• One LUC per JLG in a Centre

• One LUC per Centre

• 50% of a JLG

What is the maximum number of center meetings a CSR can have in a month as per the new center management guidelines?

• 60

• 80

• 75

• 100

What is the minimum number of Rewards points a customer has to earn for benefit of Sahbhagi scheme?

• 50

• 35

• 45

• 65

What is the deviation level for submission manipulated / fake insurance claim documents

• L0

• L2

• L1

• Fraud

At what threshold level of deviation score can an employee be terminated?

• 14

• 10

• 8

• 12

What is the minimum number of VF a BH should visit in a month as per ViTAL policy ?

• Minimum 1 VF per CSR

• Total 5 VF in a month

• Minimum 2 VFs per CSR

• Minimum 2 VFs per Probationary CSR

What is the minimum number of Center meeting a BH should attend in a full month as per ViTAL policy ?

• 20

• 35

• 30

• 25