Consumer Rights Act 2022 Quiz

What information must be provided before buying goods or services online?

• Retailer's name and address

• Retailer's phone number

• Retailer's email address

• Retailer's social media handle

What is the time frame for receiving a refund if goods are not delivered?

• 7 days

• 14 days

• 30 days

• 21 days

What is the term used when a card provider reverses a transaction?

• Refund

• Chargeback

• Payback

• Cashback

Who covers the cost of returning faulty goods?

• The retailer

• The delivery company

• The manufacturer

• The consumer

How long is the cooling-off period for returning an item because you changed your mind?

• 10 days

• 7 days

• 30 days

• 14 days

Which of the following items does NOT have a cooling-off period?

• Books

• Electronics

• Perishable goods

• Clothing

What must a consumer do before being liable for costs of a digital purchase?

• Agree to download or stream

• Sign a contract

• Pay a deposit

• Register an account

Who is entitled to consumer rights when goods are bought as a gift?

• Both the purchaser and the recipient

• Only the purchaser

• Neither the purchaser nor the recipient

• Only the recipient

What is the maximum delivery time for goods unless otherwise stated?

• 7 days

• 14 days

• 30 days

• 21 days

Who is responsible for ensuring goods are delivered safely?

• The consumer

• The retailer

• The delivery company

• The manufacturer