Abbott Conflict Mgmt Day 1

____________ is a helpful way of communicating that is clear, direct, and constructive.

• Assertiveness

• Aggressiveness

• Asserttiveness

• Accertain

The following is NOT a common reason for conflict:

• Miscommunication and Assumptions

• Active listening

• Resistance to Change

• Poor Listening

The following are improper ways of listening EXCEPT:

• Fix It listening

• Me Too listening

• Active Listening

• Activated Listening

Often avoids conflict, may stay silent or withdraw, leading to unresolved issues and potential bottlenecks. This describes the_________.

• Assertive type

• Aggressive type

• Passive type

• Analytical type

Prefers data-driven discussions and logical arguments; may be skeptical of decisions based on intuition or emotion. This describes the_________.

• Assertive type

• Aggressive type

• Passive type

• Analytical type

The following ARE NOT considered power dynamics in conflict EXCEPT:

• Positional Power

• Lack of knowledge power

• Manipulative power

• Expert Power

How many steps are there in the Art of Verbal Judo?

• 3

• 4

• 5

• 6

Step number 2 in the Art of Verbal Judo is:

• Set Context

• Ask, Don't Tell

• Present Options

• Act

Step number 5 in the Art of Verbal Judo is:

• Ask, Don't Tell

• Set Context

• Present Options

• Act

What is the name of the trainer for this session?

• Gurmit Singh

• Gurrmeet Singh

• Gurmeet Singh

• Gurmeet Siingh