Team A

What is the first step in the dialogue process?

• Decoding

• Encoding

• Feedback

• Noise

What type of noise refers to interference from loud sounds?

• Psychological noise

• Physiological noise

• Physical noise

• Emotional noise

What is the term for putting thoughts and feelings into words?

• Decoding

• Encoding

• Feedback

• Noise

Which rule suggests using first-person pronouns in communication?

• Rule 1

• Rule 2

• Rule 3

• Rule 4

What is the ideal form of communication in small groups?

• One-way communication

• Two-way communication

• Non-verbal communication

• Written communication

Which rule advises describing behavior rather than judging the person?

• Rule 1

• Rule 3

• Rule 5

• Rule 6

What should you request to ensure your message is understood?

• Silence

• Feedback

• Praise

• Criticism

What type of communication uses gestures and body language?

• Verbal communication

• Non-verbal communication

• Written communication

• Digital communication

Which rule involves conveying your frame of reference?

• Rule 1

• Rule 2

• Rule 4

• Rule 6

What is essential for successful teamwork according to the chapter?

• Good writing skills

• Effective dialogue

• Strong leadership

• Advanced technology