Automotive Service Information Quiz

Which of the following is not a service manual containing information on car repairs?

• Manufacturer’s manual

• Owner’s manual

• General repair manual

• All of the above

The network that allows a computer to communicate with other computers is called the __________.

• Modem

• CD-ROM

• Internet

• None of the above

Each of the following is a type of service manual except:

• General repair manuals

• Owner’s manuals

• Factory manuals

• Specialized manuals

Technician A says VIN information is generally found in the repair section of a service manual. Technician B says VIN information is generally located in the general information section of a service manual. Who is right?

• A only

• B only

• Both A and B

• Neither A nor B

A technician who is having trouble finding the cause of a vehicle problem should refer to the following first.

• Service bulletin

• Troubleshooting chart

• Spec sheet

• Repair procedures

Technician A says technical bulletins describe common problems encountered on specific vehicles. Technician B says technical bulletins are often published by independent repair facilities. Who is right?

• A only

• B only

• Both A and B

• Neither A nor B

Which of the following is not found in service information?

• Step-by-step procedures

• Driving tips

• Descriptions of common problems

• Specifications

Which of the following is not a common type of diagnostic chart?

• Track diagnosis chart

• Tree diagnosis chart

• Block diagnosis chart

• Illustrated diagnosis chart

A (n) ____Flat Labour____ manual is used to calculate how much labour to charge for a repair.

• Flat-rate manual

• Service bulletin

• Troubleshooting chart

• Repair procedures

______T.S.B’s___ help the technician stay up-to-date with recent technical changes, repair problems, and other service-related information.

• Technical Service Bulletins

• Troubleshooting Service Bulletins

• Technical Specification Bulletins

• Troubleshooting Specification Bulletins