Understanding Communication Skills

What is active listening?

• Ignoring the speaker and thinking about your response

• Fully focusing on, understanding, responding to, and remembering what the speaker says

• Interrupting the speaker to share your own thoughts

• Daydreaming while the speaker is talking

Which of the following is a technique used in active listening?

• Interrupting the speaker

• Avoiding eye contact

• Paraphrasing what the speaker has said

• Daydreaming

What is a barrier to effective listening?

• Maintaining eye contact

• Recognizing distractions

• Asking open-ended questions

• Using verbal acknowledgments

What is assertive communication?

• Avoiding direct expression of thoughts and feelings

• Expressing thoughts and feelings openly and respectfully

• Expressing thoughts and feelings forcefully

• Not expressing any thoughts or feelings

Which communication style often leads to misunderstandings?

• Assertive Communication

• Passive Communication

• Aggressive Communication

• Nonverbal Communication

What does crossing arms typically indicate in body language?

• Openness

• Defensiveness

• Happiness

• Confusion

What is the benefit of understanding body language?

• It makes communication more confusing

• It enhances interpersonal communication

• It reduces the need for verbal communication

• It has no impact on social interactions

What is the key point of active listening?

• Ignoring the speaker

• Paying full attention to the speaker

• Interrupting the speaker

• Daydreaming

What does clarity and conciseness in communication mean?

• Using complex words and long sentences

• Expressing thoughts in a straightforward manner without unnecessary details

• Avoiding eye contact

• Speaking very quickly

What is empathy in communication?

• Ignoring the feelings of others

• Recognizing and respecting the feelings of others

• Only focusing on your own feelings

• Avoiding emotional topics