DPR20043 RETAIL CUSTOMER SERVICE CHATPER 6

A................... is a centralized office or facility where customer service representative handle inbound and outbound call.

• Mobile technologies

• Social media

• Call center

• Internet

Refer to the use of mobile devices such as smartphones, tablets and related technologies to access information and services.

(a)  

Used for the marketing, reminders and updates to the customers.

• SMS & Push nofitications

• Mobile payments

• Mobile apps

• Mobile customer support

..................... is a global network interconnected computers that enables the exchange of data and access to information and services online.

• Omnichannel

• E-commerce

• Internet

• Communication

Enables cloud computing, which supports data storage, software and other services for retailer and customer services.

(a)  

................... analyze customer data to personalize marketing efforts, recommendations, and promotions.

• Data and analytics

• Community building

• Artificial intelligence

• Customer relationship management

Digital screens offer interactive content, promotions, and information, enhancing the in-store experience.

(a)  

Analysing data from various sources helps retailers understand customer behaviour, preferences, and buying patterns.

• data analytics

• digital signage

• digital payment solutions

• omnichannel retailing

Omnichannel integrates online and offline channels, allowing customers to shop seamlessly across different platforms and touchpoints.

• Yes

• No

Robotics allow customers to see how different clothes or accessories look on them without physically trying them on.

• Yes

• No