Weekly Training: Perks

A customer mentions they are getting ready to go on a trip oversees and they are worried about taking their children. List two perks you could recommend to this customer.

Evaluate responses using AI:

OFF

During the sales process, the best time to bring up perks is while you are setting up their phone.

• True

• False

Which tool in OMNI allows you to show customers exactly how much they are saving by utilizing Verizon Perks?

• VZ Engage

• PCA Tool

• Perk Calculator

• Virtual Support Link

Which Perks are included in the 9 for $30 Bundle? Select ALL that apply:

• Disney+

• Walmart+

• Apple One

• Netflix/Max

When positioning Perks, you should look to save the customer money OUTSIDE of Verizon.

• True

• False

How much is the Military/First Responder Discount for 4 or more lines and how can you use it to position perks?

Evaluate responses using AI:

OFF

Once a perk is added to a customer's account, you cannot be charged back commission for that perk.

• True

• False

How much is the Auto Pay discount per line?

When positioning perks, you should focus on Savings and Value.

• True

• False

What is a discovery question you could ask a customer to qualify them for a perk/perks?

Evaluate responses using AI:

OFF