Weekly Training: Perks

A customer mentions they are getting ready to go on a trip oversees and they are worried about taking their children. List two perks you could recommend to this customer.

During the sales process, the best time to bring up perks is while you are setting up their phone.

• True

• False

Which tool in OMNI allows you to show customers exactly how much they are saving by utilizing Verizon Perks?

• VZ Engage

• PCA Tool

• Perk Calculator

• Virtual Support Link

Which Perks are included in the 9 for $30 Bundle? Select ALL that apply:

• Disney+

• Walmart+

• Apple One

• Netflix/Max

When positioning Perks, you should look to save the customer money OUTSIDE of Verizon.

• True

• False

How much is the Military/First Responder Discount for 4 or more lines and how can you use it to position perks?

Once a perk is added to a customer's account, you cannot be charged back commission for that perk.

• True

• False

How much is the Auto Pay discount per line?

When positioning perks, you should focus on Savings and Value.

• True

• False

What is a discovery question you could ask a customer to qualify them for a perk/perks?