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Understanding Guestroom Management

Authored by Ray Cartwright

Specialty

12th Grade

Used 1+ times

Understanding Guestroom Management
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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of a room assignment sheet?

To record maintenance requests.

To organize and communicate room allocations.

To track attendance in a class.

To manage event schedules.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can a cart be effectively stocked for housekeeping?

Organize items by category, prioritize accessibility, and regularly check inventory.

Ignore expiration dates on products

Use only one type of cleaning supply

Stock items randomly without organization

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What items are typically included in guest amenities?

Fitness equipment

Laundry services

Toiletries, towels, coffee/tea facilities, bottled water, snacks.

Room service menu

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the role of a guestroom attendant regarding guest amenities?

The role of a guestroom attendant regarding guest amenities is to ensure they are stocked, maintained, and presented properly in guest rooms.

To handle all guest complaints and issues directly.

To manage the front desk and check guests in and out.

To provide guests with personal shopping services.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How should a guestroom attendant enter a guestroom?

Yell to announce presence from outside.

Enter without knocking.

Open the door and walk in silently.

Knock and announce presence before entering.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is an amenity caddy and what does it hold?

A decorative item for living room decor.

A storage unit for kitchen utensils.

An amenity caddy is a container that holds personal care items and toiletries.

A type of furniture for outdoor seating.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are some common items found in an amenity caddy?

Toiletries, snacks, beverages, and dental kits.

Gardening tools

Office stationery

Cleaning supplies

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