Understanding Guestroom Management

What is the purpose of a room assignment sheet?

• To record maintenance requests.

• To organize and communicate room allocations.

• To track attendance in a class.

• To manage event schedules.

How can a cart be effectively stocked for housekeeping?

• Organize items by category, prioritize accessibility, and regularly check inventory.

• Ignore expiration dates on products

• Use only one type of cleaning supply

• Stock items randomly without organization

What items are typically included in guest amenities?

• Fitness equipment

• Laundry services

• Toiletries, towels, coffee/tea facilities, bottled water, snacks.

• Room service menu

What is the role of a guestroom attendant regarding guest amenities?

• The role of a guestroom attendant regarding guest amenities is to ensure they are stocked, maintained, and presented properly in guest rooms.

• To handle all guest complaints and issues directly.

• To manage the front desk and check guests in and out.

• To provide guests with personal shopping services.

How should a guestroom attendant enter a guestroom?

• Yell to announce presence from outside.

• Enter without knocking.

• Open the door and walk in silently.

• Knock and announce presence before entering.

What is an amenity caddy and what does it hold?

• A decorative item for living room decor.

• A storage unit for kitchen utensils.

• An amenity caddy is a container that holds personal care items and toiletries.

• A type of furniture for outdoor seating.

What are some common items found in an amenity caddy?

• Toiletries, snacks, beverages, and dental kits.

• Gardening tools

• Office stationery

• Cleaning supplies

How can a room assignment sheet help prioritize cleaning tasks?

• A room assignment sheet is primarily for guest check-in and check-out records.

• A room assignment sheet is used to track inventory of cleaning supplies.

• A room assignment sheet helps prioritize cleaning tasks by organizing rooms based on occupancy and cleanliness status.

• A room assignment sheet helps in scheduling staff breaks during cleaning shifts.

What should a guestroom attendant do in unusual guestroom situations?

• Leave the room and report it to the guest instead.

• Attempt to resolve the issue without informing anyone.

• Ignore the situation and continue cleaning.

• Report the situation to a supervisor and follow hotel protocols.

Why is it important to have breakfast menus in guest amenities?

• Breakfast menus are only necessary for large hotels.

• Guests prefer to decide their breakfast on the spot without a menu.

• Breakfast menus are irrelevant as all guests eat the same food.

• Breakfast menus enhance guest experience by providing clear options and catering to dietary needs.