HCL Communication mid

The goals of collaborative care are:

• To maximize Canadian's access to the competencies of various healthcare providers. To improve primary and specialty health care by supporting access to tertiary care.

• To minimize Canadian's access to various healthcare providers. To improve primary and specialty health care by supporting access to health promotion.

• To highlight the specialties of a particular health care provider.

• To improve Canadian's access to various healthcare providers. To improve primary and specialty health care by supporting access to health promotion.

The benefits of collaborative communication are:

• Due to the complexity of medical care, it is imperative that healthcare providers have standardized communication tools and develop an environment in which individuals feel free to state their concerns. Healthcare teams are never rushed to communicate to each other. It is important to ensure that teams work on sending an accurate message. Structured communication techniques are taught in all health care programs.

• Due to the complexity of medical care, it is imperative that healthcare providers have standardized communication tools and develop an environment in which individuals can state concerns. Because health care teams are need to communicate complicated information in a short period of time, it is helpful to use structured communication techniques to ensure accuracy. Research shows that adopting standardized tools and behaviors is an effective strategy in building teamwork and decreasing risks.

• Healthcare providers are experts in communication and do not need additional tools which will complicate communication amongst teams unnecessarily. Healthcare teams need to communicate complicated information in a short period of time, therefore it is helpful to use structured communication techniques to ensure accuracy. Structured communication techniques can serve the same purpose that clinical practice guidelines do in assisting practitioners to make decisions and take action.

• Due to the complexity of medical care, it is imperative that health care providers have standardized communication tools and develop an environment in which individuals feel comfortable stating their concerns. Health care teams are never rushed to communicate to each other. It is important to ensure that teams work on sending an accurate message. Structured communication techniques can support healthcare providers to make decisions and take action.

Effective leaders let their administrative assistants run meeting, the accountant manage the budgets and their direct reports answer tough questions.

• True

• False

Leadership, relationships and LEAN strategies have an influence on emotional intelligence and organizational effectiveness.

• True

• False

When testing Emotional Intelligence, it is important to:

• Use single, complete tests and choose measures of Emotional Intelligence most suitable for their purpose.

• Use a random test because they are all the same.

• Study for your Emotional Intelligence test because it is very important to achieve a high mark for a promotion.

• Use multiple Emotional Intelligence tests to ensure that all areas of Emotional Intelligence are assessed.

The Mayer - Salovey - Saari - Caruso Emotional Intelligence Tests measures major facets of Emotional Intelligence.

• True

• False

The self-regulation characteristic of Emotional Intelligence refers to:

• The ability to manage your emotions.

• The ability to be able to interact with others and build relationships and connections with others.

• The ability to understand and relate to the feelings of someone else. An empathetic person is able to put himself/herself in other people's shoes.

• The ability to identify your own emotions, strengths, limitations, actions, and an understanding of how these affect you and others around you.

According to a 2019 study, the percentage of organizations now testing for emotional intelligence as part of their hiring process is:

• 20

• 40

• 30

• 10

Emotionally Intelligent leaders have less of an impact on dealing with those resistant to change than an Autocratic leaders.

• True

• False

Emotional intelligence and self-evaluations support ones ability to think about ones self.

• True

• False