Which is the most effective method for a manager to communicate a policy change?

• company-wide meeting

• staff meeting

• bulletin board

• employee handbook

Which situation indicates manager training is needed?

• increase in sales

• changes in job function

• changes in supply and demand

• decrease in sales tax

Using telephone surveys to learn about products used in a consumer’s household is an example of:

• Sales inquiries

• Idea generation

• Concept design

• Market research

Which management function involves assigning responsibility, establishing working relationships, hiring staff, and directing the work of employees?

• organizing

• researching

• planning

• controlling

Why must employees be able to explain business policies to customers?

• employees need to appear superior to customers

• the policies are not always evident to customers

• customers struggle with understanding the policies

• employees need to feel competent

MM: The way employees treat customers affects the businesses'

• inventory

• capital

• cost

• image

MM: Which is a method of boosting employee morale?

• Building a culture of trust

• Singling out and rewarding employees for good work

• Recognizing and rewarding employees who perform personal favors

• Encouraging employees to keep work-related conversations to a minimum

The overall purpose of the American with Disabilities Act (ADA) is to:

• Require businesses to employ applicants with physical and/or mental disabilities

• Require businesses to modify their facilities to accommodate those with disabilities

• Prevent businesses from asking job applicants about their disabilities

• Make it possible for qualified individuals with disabilities to get and keep jobs

Management ensures equitable opportunities for employees by:

• Providing a hostile work environment

• Developing policies

• Communicating partial information

• Training some employees and not others

A manager instructs his employees to get a new, heavy-duty cord for the display lights instead of using the worn-out one. The manager is implementing:

• loss prevention

• economic loss

• expense control

• bottom line restraint