Study Guide Quiz (MM)

Study Guide Quiz (MM)

12th Grade

97 Qs

quiz-placeholder

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Study Guide Quiz (MM)

Study Guide Quiz (MM)

Assessment

Quiz

Other

12th Grade

Easy

Created by

Ebonee Armstrong

Used 27+ times

FREE Resource

97 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is the most effective method for a manager to communicate a policy change?

company-wide meeting

staff meeting

bulletin board

employee handbook

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which situation indicates manager training is needed?

increase in sales

changes in job function

changes in supply and demand

decrease in sales tax

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Using telephone surveys to learn about products used in a consumer’s household is an example of:

Sales inquiries

Idea generation

Concept design

Market research

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which management function involves assigning responsibility, establishing working relationships, hiring staff, and directing the work of employees?

organizing

researching

planning

controlling

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why must employees be able to explain business policies to customers?

employees need to appear superior to customers

the policies are not always evident to customers

customers struggle with understanding the policies

employees need to feel competent

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

MM: The way employees treat customers affects the businesses'

inventory

capital

cost

image

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

MM: Which is a method of boosting employee morale?

Building a culture of trust

Singling out and rewarding employees for good work

Recognizing and rewarding employees who perform personal favors

Encouraging employees to keep work-related conversations to a minimum

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