O.M. FINALS QUIZ - 005 - Learning and Process Improvements

_________ refers to the systematic efforts to identify inefficiencies and implement strategies to enhance operational processes.

The concept of _________ emphasizes reducing waste while delivering maximum value to the customer.

_________ improvement focuses on small, incremental changes to continuously refine processes over time.

In process improvement, a _________ is used to visually map out workflows to identify bottlenecks or inefficiencies.

_________ variation refers to the inherent variability in processes that must be addressed during improvements.

Resistance to change often stems from _________, as employees may fear job loss or disruption to routines.

A critical step in Lewin’s Change Model is _________, which involves creating awareness and readiness for change.

In Kotter’s 8-Step Process for Change, the step "_________" refers to ensuring new practices become part of the organizational culture.

_________ communication is crucial to explain the rationale and benefits of change to all stakeholders effectively.

Organizational learning enables companies to embed new knowledge into their _________ and practices.