Quiz Lesson 4 - Topic G (Manage Conflict)

A project manager notices a disagreement between two team members regarding the project's technical approach. To address this, the project manager arranges a meeting where both parties can discuss their viewpoints and collaboratively develop a solution. Which conflict resolution technique is being utilized?

• Forcing

• Compromising

• Collaborating

• Avoiding

Answer explanation

The project manager is facilitating a meeting for both team members to discuss and find a solution together, which exemplifies the collaborating technique. This approach aims for a win-win outcome by integrating their viewpoints.

During a project meeting, a team member consistently interrupts others, leading to frustration among the team. The project manager decides to have a private conversation with the individual to address the behavior. Which conflict resolution strategy is being applied?

• Smoothing

• Forcing

• Avoiding

• Confronting

Answer explanation

The project manager is addressing the individual's interruptive behavior directly, which is a form of confrontation. This strategy aims to resolve the issue by discussing it openly, making 'Confronting' the correct choice.

Two departments are in conflict over resource allocation. The project manager decides to split the resources equally between them, even though it may not be the optimal solution for either. Which conflict resolution method is this?

• Compromising

• Collaborating

• Forcing

• Avoiding

Answer explanation

The project manager's decision to split resources equally reflects a compromising approach, where both departments receive a portion of what they want, even if it's not ideal for either side.

A project manager decides to temporarily set aside a conflict between two team members, hoping it will resolve itself over time. Which conflict resolution strategy is this?

• Smoothing

• Avoiding

• Forcing

• Collaborating

Answer explanation

The project manager is choosing to avoid the conflict rather than addressing it directly. This strategy is known as avoiding, as it involves setting aside the issue in hopes it resolves itself.

In a heated discussion, a project manager decides to agree with a stakeholder's viewpoint to maintain harmony, even though they have reservations. Which conflict resolution technique is being used?

• Forcing

• Compromising

• Smoothing

• Avoiding

Answer explanation

The project manager is using the smoothing technique by agreeing with the stakeholder to maintain harmony, despite having reservations. This approach prioritizes relationship over the issue at hand.

A project manager enforces a decision to resolve a conflict between team members without seeking their input, believing it's in the project's best interest. Which conflict resolution method is this?

• Collaborating

• Forcing

• Compromising

• Smoothing

Answer explanation

The project manager's unilateral decision to resolve the conflict without team input exemplifies the 'Forcing' method, where one party imposes a solution, prioritizing their perspective over collaboration.

During a conflict over project priorities, the project manager encourages open communication and facilitates a discussion to understand all perspectives, aiming for a solution that satisfies everyone. Which conflict resolution strategy is being employed?

• Avoiding

• Compromising

• Collaborating

• Forcing

Answer explanation

The project manager's approach of encouraging open communication and understanding all perspectives reflects the collaborating strategy, which seeks a win-win solution that satisfies everyone involved.