Disney+ Hotstar
Authored by zela zela
Other
1st - 5th Grade
Used 2+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berapa harga paket Disney+ softbundling untuk pelanggan baru ?
29.000
39.000
49.000
69.000
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berapa harga paket Disney+ softbundling untuk pelanggan lama ?
29.000
39.000
49.000
69.000
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Bagaimana step pengecekan paket untuk cek paket Disney+ via upoint ?
Ke menu DisneyPlus – Users – Masukkan No inet – Search
Masuk ke menu DisneyPlus – Disney Activation – Masukkan No inet dan No HP – Aktivasi
Masuk ke menu DisneyPlus – Disney Activation – Masukkan No Tiket gangguan dan No HP – Aktivasi
Semua salah
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Ibu Ima ingin unsub Disney+ hardbundling , apa yang perlu Ibu Ima lakukan ?
Unsub langsung via STB
Unsub via landing page disney
Unsub via aplikasi MyTsel
Unsub via call 188 atau datang langsung ke grapari terdekat
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Ibu Dinar ingin unsub Disney+ softbundling apa yang perlu Dinar lakukan ?
Unsub langsung via STB
Unsub via call 188
Datang langsung ke plaza/grapari terdekat
Perpanjang subscribe
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Ibu Fitri melaporkan terkait Disney tidak bisa play muncul berlangganan kembali, apa yang agent lakukan?
Cek status Disney di upoint > jika statusnya resumed maka bisa hit activation > Masuk ke menu DisneyPlus – Disney Activation
Arahkan pelanggan untuk aktivasi Kembali melalui landing page https://www.indihome.co.id/addon/disney
Dispatch ke TA
Pandu pelanggan untuk restart stb – clear cache – reinstall apk Disney
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Jika mendapatkan laporan kendala disney dengan Error (NL-4030) atau ERROR [ERR_PB_1410] bagaimana solusinya?
Pastikan status langganan aktif ,Edukasi pelanggan untuk update aplikasi Disney+ Hotstar di STB-nya dengan cara Masuk ke aplikasi IndiHome Apps Store > Cari Aplikasi Disney+ Hotstar > Klik Update > Lalu coba kembali layanannya
Pastikan status langganan aktif, Edukasi pelanggan dan Pandu Seting ulang STB
Pastikan status langganan aktif, lalu dispatch ke TA
Pastikan status langganan aktif, edukasi update Firmware STB
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