Academic

A ---------------------- is a hotel that is part of a group of hotels owned or operated by the same company or parent company.

• Inn

• Extended stay hotels

• Hostels

• Chain hotel

Front office staff handles the -------------- between the hotel and guests.

• transportation

• transactions

• telephone

• trying

A ---------------------- is a type of accommodation that offers a more home-like experience, often with kitchen facilities.

• Gastro Hotels

• B&B Hotels

• Hostels

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the face of a business, where customers are interacted with and revenue is generated. 

• FO department

• HK department

• F&B department

The primary responsibility of the front office is to manage the -------------- of guests.

• room service

• room cleaning

• complaining

• check-in

In a hotel, the -------------- is the area where guests can relax and socialize, often featuring seating and entertainment options.

• Lobby

• Guest room

• Restaurant

The -------------- is the process by which guests formally register their arrival at a hotel.

• Check-in

• check-out

• Reservation

Night auditor need to report to the heads of both department, front office and ------------.

• F&B

• Housekeeping

• sale & marketing

• accounting

A hotel ---------- is a customer service representative who assists guests with their hotel stay. T

• reception

• reservation

• concierge

• bell boy

When the guests involvement is not require, these activities are --------------.

• preparing guest bill

• registration

• all step