Operations Management Quiz

What role does quality management play in operations management?

• It reduces the need for customer feedback

• It ensures products meet or exceed customer expectations

• It increases production time

• It decreases brand reputation

Which process helps prevent defects and improve customer satisfaction?

• Total Quality Management (TQM)

• Just-in-Time (JIT) systems

• Financial auditing

• Market research

What is a key financial implication of operational activities?

• Employee satisfaction

• Cost of raw materials, labour, and equipment

• Market research expenses

• Advertising costs

How does finance support operations?

• By recruiting skilled employees

• By providing budgets for operational capabilities

• By developing new products

• By managing marketing campaigns

What is a challenge of international operations due to globalization?

• Decreased market reach

• Simplified operations

• Increased complexities

• Reduced customer base

Which department collaborates with operations to ensure employees are properly trained?

• Marketing

• Finance

• Human Resources

• Research and Development

What ensures that innovations are practical from a production standpoint?

• Marketing strategies

• Financial planning

• Collaboration between R&D and operations

• Workforce training

What is a challenge related to cultural and regulatory differences in global operations?

• Reducing transportation costs

• Simplifying standardization efforts

• Adapting to different legal regulations

• Increasing resource availability

What does supply chain complexity in global operations lead to?

• Decreased lead times

• Simplified supplier management

• Increased transportation costs

• Reduced quality control

Why is quality control challenging for global businesses?

• Consistent quality is easy to maintain

• Different regions have the same standards

• It requires robust quality assurance systems

• It reduces the need for local suppliers