Job Analysis and Design Quiz

Which of the following terms refers to redesigning jobs in a way that increases the opportunities for the worker to experience feelings of responsibility, achievement, growth, and recognition?

• job rotation

• job enrichment

• job reengineering

• job enlargement

Who argued that the best way to motivate workers is to build opportunities for challenge and achievement into their jobs via job enrichment?

• Adam Smith

• Frederick Taylor

• Frederick Herzberg

• Abraham Maslow

Jack is an employee at a Best Western Hotel. Some weeks he works with the catering group, and other weeks he assists the reservations clerk or the parking attendant. This is an example of ________.

• job enlargement

• job rotation

• job enrichment

• job specialization

The rethinking and redesign of business processes to achieve dramatic improvements in performance is called ________.

• job redesign

• reengineering

• process engineering

• job enlargement

The information gathered during a job analysis is primarily used to ensure that firms are in compliance with the EEO, OSHA, and all state governments.

• true

• false

Organization charts show the division of work throughout the organization, how a job relates to others, and where a job fits in the organization.

• true

• false

A process chart provides relevant background information during the job analysis process by indicating job titles and lines of communication.

• true

• false

After identifying a business process to redesign, the next step in business process reengineering is measuring the performance of the existing process.

• true

• false

Conducting the job analysis is the sole responsibility of the HR specialist.

• true

• false

If a manager wants to know 'should a job even exist,' a workflow analysis should be performed. true or false?

• true

• false