Change Management

________ management is a systematic approach to dealing with the transition or transformation of an organization's goals, processes and technologies.

• Strategic

• Project

• Change

• Resource

True or False: Avoids the need for rash decisions and allows businesses to evaluate alternatives more thoroughly.

• True

• False

True or False: ADKAR ensures that changes are reinforced over time, preventing a return to old habits through recognition, monitoring, and ongoing support.

• True

• False

Which challenge of change management refers to employees might not being open to the change because they believe that change is unnecessary.

• Resource Management

• Resistance

• Communication

Which is NOT a way to overcome resistance to change?

• Clarify the goal of the change

• Listen to concerns

• Point out mistakes

• Be willing to backtrack

Change management also helps companies remain dynamic in the marketplace and encourages _____.

• organization

• future growth

• teamwork

• competitive edge

The ADKAR Model is a _______ change management model that focuses on managing change at the individual level to guide employees through the change process.

• systematic
• strategic
• personal
• goal-oriented

What does the "K" stand for in the “ADKAR” Model acronym?

• Knowledge Base
• Key Performance Indicator
• Knowledge
• Key Objective

What does the "R" stand for in the “ADKAR” Model acronym?

• Response
• Reinforcement
• Resource
• Recognition

Which element of the ADKAR Model focuses on identifying the reasons behind the change. and how the change will benefit others.

• Desire
• Awareness
• Knowledge
• Reinforcement