Customer Service and Retail Knowledge Quiz

What are the 4 USP pillars? (select all that apply)

• Affordable pricing

• Uncompromising quality

• Design excellence

• Trust and Transparency

• Understanding Needs

Features , Advantages and Benefits are the part of FABING?

• False

• True

Understanding customer profile helps you in:

• Knowing customer's problems/ needs and providing right solutions

• Knowing customer's preferences

• Knowing the customer's budget

• All the options

What are 3 phases of Customer Service?

• Maintain cleanliness , hygiene and billing

• Greet , Billing and Sale

• Pre Sales , During Sales and Post Sales

• Greet , serve and thanks

Our silver jewellery has a unique coating to delay tarnishing and gives platinum finish

• False

• True

"This diamond ring has a bezel setting" is termed as a_________

• Feature

• Advantage

• Benefit

• All the options

While handling objections, always use any negative words like, "No", "Not", "Never", "Can't" etc.

• True

• False

Customer Profiling doesn't include:

• Educational level

• Gender

• Dressing style

• Age

Which of the statements holds true for Reliance Retail?

• Fastest growing retailer in the world

• Largest retailer in India in terms of revenue

• A subsidiary of RIL, launched in 2006

• All of the above

What is the importance of service at billing desk? (select all that apply)

• To increase average bill value

• To upsell another product

• The last chance for you to leave a good impression on the customer

• Building a strong relationship with the customer