QCM Roles and Responsibilities Quiz
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the primary role of the Quality Care Manager (QCM)?
To manage the sales team
To head the quality care team
To handle customer complaints
To oversee the housekeeping staff
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT a type of Customer Journey mentioned?
After Sales
Post Sales
Sales
Presales
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of the Showroom Hostess?
To handle financial transactions
To assist in vehicle maintenance
To ensure a positive impression on customers
To manage the security of the dealership
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should the Security Guard maintain?
Sales records
Housekeeping schedules
Customer feedback logs
Entry and exit logs for vehicles
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one of the responsibilities of the Valet?
To manage customer complaints
To clean the showroom
To oversee the delivery process
To assist customers in parking their vehicles
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the role of the Housekeeping Executive?
To manage customer data
To assist in vehicle test drives
To ensure the overall upkeep of the showroom
To serve refreshments to customers
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main responsibility of the Delivery In-Charge?
To handle customer complaints
To oversee the housekeeping staff
To manage test drive vehicles and deliveries
To conduct team meetings
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