What is the primary role of the Quality Care Manager (QCM)?

• To manage the sales team

• To head the quality care team

• To handle customer complaints

• To oversee the housekeeping staff

Which of the following is NOT a type of Customer Journey mentioned?

• After Sales

• Post Sales

• Sales

• Presales

What is the purpose of the Showroom Hostess?

• To handle financial transactions

• To assist in vehicle maintenance

• To ensure a positive impression on customers

• To manage the security of the dealership

What should the Security Guard maintain?

• Sales records

• Housekeeping schedules

• Customer feedback logs

• Entry and exit logs for vehicles

What is one of the responsibilities of the Valet?

• To manage customer complaints

• To clean the showroom

• To oversee the delivery process

• To assist customers in parking their vehicles

What is the role of the Housekeeping Executive?

• To manage customer data

• To assist in vehicle test drives

• To ensure the overall upkeep of the showroom

• To serve refreshments to customers

What is the main responsibility of the Delivery In-Charge?

• To handle customer complaints

• To oversee the housekeeping staff

• To manage test drive vehicles and deliveries

• To conduct team meetings

Which of the following is a key focus area for QCM?

• Managing financial transactions

• Overseeing vehicle maintenance

• Proactive customer-centric approach

• Maximizing sales

What does the F&B Executive ensure?

• That the showroom is clean

• That customer complaints are addressed

• That refreshments are served promptly

• That vehicles are parked correctly

What is the purpose of the Service Advisor during delivery?

• To handle customer complaints

• To manage the sales team

• To explain technical features of the car

• To oversee the housekeeping staff