Short DECA Hospitality/Tourism Quiz

What can result from employees not respecting one another's lifestyles?

• Generational misunderstandings

• An uncomfortable work environment

• Language barriers

• An increase in productivity

What is often the best way for a business to increase its profit?

• Lower taxes

• Raise prices

• Reduce expenses

• Improve sales

When you use money to make money, you are

• saving.

• investing.

• reimbursing.

• rationing.

Successful brands use brand promises to connect with their customers on a(n) __________ level.

• rational

• ethical

• logical

Which of the following is true based on Maslow's theory of need satisfaction:

• Self-esteem needs must be satisfied before physical needs can become important.

• All levels of needs are important and can be satisfied simultaneously.

• Most people are able to satisfy only lower level needs.

• Lower level needs must be satisfied before higher level needs can become important.

A cafe wants to determine how well its loyalty program is working. Which of the following data will help it determine the mean use-rate of customers' loyalty cards:

• Data that reveal which customers use their loyalty cards the least

• Data that show which month has the highest number of customers using the loyalty card

• Data that reveal which customers use their loyalty cards the most often

• Data that show the number of times each customer has used the card over several months

Which of the following is a basic right of all employees in the workplace:

• Paid time off for jury duty

• Overtime pay

• Email and internet privacy at work

• Equal pay for men and women

One of the reasons you should listen to criticism carefully is that it shows that you

• don't have any questions.

• know you have made a mistake.

• believe the criticism is valid.

• take the criticism seriously.

Before a restaurant manager can close the restaurant for the night, what task must they complete?

• Cash reconciliation

• Bank reconciliation

• Financial ratio analysis

• An internal audit

What is one way someone can improve their active listening skills?

• Thinking about how to respond to the speaker's message

• Concentrating on remembering what the speaker says

• Paying more attention to the speaker's nonverbal cues than to their tone of voice

• Controlling the conversation by monitoring their own nonverbal language