Workplace Skills Quiz

“When I am a manager, I will help people focus,” Eric says. “My employees will achieve goals that they didn’t even know they could do.” What quality is Eric describing?

• domination

• activity

• politeness

• motivation

Eden won third place at the robotics fair. “For a long time, I couldn’t get my robot to move as fast or as precisely as I wanted,” she explained. “But I kept taking it apart and combining the parts in different ways. Then I solved the problem.” What is the BEST way to describe Eden’s skills?

• people management

• analytical

• negotiation

• time management

Why do bank tellers ask customers to show identification when customers are cashing checks?

• Many customers enjoy providing identification such as driver's licenses.

• Asking for identification makes each transaction take longer.

• They want to be sure that they are providing money to the correct person.

• They want to remember small details about each customer to improve customer service.

Most data security breaches can be prevented.

• True

• False

When did the United States make it illegal for any workplace to discriminate based on race, color, or country of origin?

• 1940s

• 1960s

• 1980s

• 2000s

Why do many administrative support workers spend part of their workdays filing information?

• It is a way of making the time seem to go faster.

• It has to be easy to find information when workers need it.

• Filing information makes bosses think workers are busy.

• Filing must be completed by the end of each workday.

What should a manager do after receiving a vacation request?

• find another employee to work the hours that employee would normally work

• call a meeting to discuss the matter with the entire staff

• leave those missing hours unscheduled unless someone else wants to work them

• volunteer to work the hours the employee will be missing

Nathaniel is delivering a presentation when an audience member asks a question. Nathaniel answers her question and then says, “Would you mind telling me what made you think of that question? I’d like to get a sense of how much time and effort people are having to spend so they can learn this new process.” What skill is Nathaniel using here?

• listening to talk again

• listening to comprehend

• speaking after practice

• speaking to answer fully

Antonio knows his math homework is due tomorrow. “I can do those problems on the bus in the morning,” he tells himself. But then he realizes that his bus ride is 25 minutes long. He knows it will take him about 45 minutes to do the math homework, so he starts on it now. Which part of time management is Antonio BEST demonstrating?

• awareness

• analysis

• anchoring

• ambience

Veronica’s mother gives her an allowance each week, but Veronica usually spends it all the first day she gets it. Which of these would MOST likely help Veronica save her money so she can buy a more expensive item that she really wants or needs?

• a clerk

• an audit

• a budget

• a write-off