Front

Mary works in the lodging segment where she directs the employees who clean the sleeping rooms and public areas. Which is Mary’s position?

Back

Housekeeping manager

Front

Which type of behavior involves establishing eye contact with hotel guests?

Back

Nonverbal

Front

Which type of services do restaurants, banquets, and coffee shops provide to hospitality consumers?

Back

Food and beverage

Front

Jacob went to New Orleans, Louisiana to see family at several reunions. Which factor prompted Jacob to travel to this destination?

Back

Heritage tourism

Front

Pete learned that all the segments of hospitality and tourism impact one another and are hard to distinguish sometimes. Which characteristic applies to this relationship?

Back

They are interrelated.

Front

How can a travel agent make a positive impression on clients?

Back

Maintain a professional appearance

Front

As a front-desk employee, Ben is courteous, patient, and helpful with all of the hotels’ guests. Which behavior is Ben exhibiting?

Back

Interpersonal skills

Front

Jason provides tours to over 300 people at the historical governor’s mansion daily. Which benefit of working in the tourism industry is he experiencing?

Back

Working with people

Front

Which is a component of the hospitality industry that focuses on meeting tourists’ transportation needs?

Back

Travel

Front

A group traveled to Haiti to help rebuild homes that were destroyed by a natural disaster. Which type of tourism took place?

Back

Voluntourism