ESB domain 3 and 4

When setting standards, you must ensure the standards are

• measurable

• needs

• prebuilt

• research

What might you have to do when listening to feedback from customers? Choose TWO answers.

• Communicate with investors regarding the funding of the products

• Offer free promotional products

• Change markets

• Create completely new products

Kevin owns a toy company. To ensure that his customers are receiving a high-quality product Kevin should _______

• Offer a discount on future purchases to customers

• Survey customers and ask for suggestions

• Repair products that have been sold to customers and are broken

• Test a prototype

What might you have to do when listening to feedback from customers? Choose TWO answers.

• Communicate with investors regarding the funding of the products

• Offer free promotional products

• Change markets

• Create completely new products

Which are options for determining what a customer's service needs are? Choose TWO answers.

• Talk with individuals interested in the service

• Survey customers in the area

• Survery companies that perform similar services

• Send out surveys in local newspapers

What should happen after one determines a company's quality control process meets the company's quality standards?

• The process should not be revised again

• Each member of the quality control team must confirm that the process is effective before the process can become permanent

• An internal team should review the results of product testing and look for ways to refine and improve upon the quality control process

• An internal team should review the results of product testing and sign off on the process to confirm it is effective

Which outside agencies might set quality control standards in some industries? Choose three answers.

• CEOs

• A company's department head

• A government regulatory agency

• Industry leaders

• Local health and safety inspectors

Which are two examples of direct distribution channels?

• Wholesaler sales

• Retail sales

• Door-to-door sales

• E-commerce sales

When setting one's own standards, one must ensure that standards are

• measurable

• needs

• prebuilt

• research

What should one research before creating a product?

• How much money investors are willing to invest in the product

• The number of products that will need to be produced

• What is required to make the product

• How much it will cost to compensate employees