Law 2 Final study guide

In an emergency telecommunications context, what does the acronym CAD stand for?

• call assistance and dispatch

• call-takers and dispatchers

• computer-animated device

• computer-aided dispatch

In this course, the three P's refer to:

• professionalism, priority, and public service

• party (of caller), Pre-Arrival Instructions, and Post-Dispatch Instructions

• politeness, privilege, and politics

• protocol, procedure, and policy

What does the acronym TDD stand for?

• telecommunications device for the deaf

• telecommunicator dial-up dispatch

• text-to-dispatch data

• total disaster danger

A procedure that has been highly defined, structured, and placed into a reference system is known as a:

• guideline

• logarithm

• policy

• protocol

In recent years, the total number of emergency calls has increased dramatically due to:

• more teen drivers than ever before

• wake-effect collisions

• wireless technology

• an increase in workplace accidents

If a responder or field unit needs additional resources at the scene, who would typically be responsible for locating, notifying, and coordinating those additional resources?

• the emergency telecommunicator

• the responder or field unit

• the chief training officer

• the communication center's director

When faced with and ethical dilemma in the communication center, the ETC should FIRST:

• follow established protocol, procedure, and policy.

• ask the nearest coworker for help.

• follow his or her instincts.

• consult his or her attorney.

In some emergency communication centers, the responsibilities of calltaking and dispatching are distinct roles performed by separate individuals

• True

• False

In order to become a successful emergency telecommunicator, a combination of the following is required:

• training and temperament.

• vision and values.

• time and interest.

If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify, and coordinate the additional resources.

• True

• False