Rise Up customer Service quiz

Rise Up customer Service quiz

12th Grade

40 Qs

quiz-placeholder

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Rise Up customer Service quiz

Rise Up customer Service quiz

Assessment

Quiz

Business

12th Grade

Medium

Created by

Paulette Williams

Used 16+ times

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40 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Anika owns a store where she buys and sells items like furniture, electronics, and clothing. What is a term for these physical goods that Anika deals with?

Sales

Products

Pricing

Services

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Abigail is opening a new retail store and wants to understand who her main audience will be—the people who will buy things from her store. Which of the following is a standard term that describes this audience?

Manufacturers

Wholesalers

Buyers

Customers

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Grace owns a retail store and offers customers the option to have their purchases delivered to their homes. What is the term for this kind of intangible offering that Grace provides?

Gifts

Training

Services

Products

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Noah works at a factory that takes in raw materials and transforms them into items ready for sale in stores. What kinds of things does this manufacturer produce?

Raw materials

Fossil fuels

Services

Finished products

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

William manages a company that needs to store large quantities of products before sending them to either retail locations or directly to customers. Which of the following does William use for this purpose?

Manufacturers

Wholesalers

Distribution Center

Retailer

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Grace owns a large farm where she grows potatoes. Which of the following terms best describes Grace's role?

Manufacturer

Wholesaler

Distribution Center

Retailer

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Benjamin is researching the retail industry for a business project. He wants to know which type of retailer is most common. What will he find?

Independently owned

Corporations

Franchises

Online only

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