
Rise Up customer Service quiz
Authored by Paulette Williams
Business
12th Grade
Used 16+ times

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40 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Anika owns a store where she buys and sells items like furniture, electronics, and clothing. What is a term for these physical goods that Anika deals with?
Sales
Products
Pricing
Services
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Abigail is opening a new retail store and wants to understand who her main audience will be—the people who will buy things from her store. Which of the following is a standard term that describes this audience?
Manufacturers
Wholesalers
Buyers
Customers
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Grace owns a retail store and offers customers the option to have their purchases delivered to their homes. What is the term for this kind of intangible offering that Grace provides?
Gifts
Training
Services
Products
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Noah works at a factory that takes in raw materials and transforms them into items ready for sale in stores. What kinds of things does this manufacturer produce?
Raw materials
Fossil fuels
Services
Finished products
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
William manages a company that needs to store large quantities of products before sending them to either retail locations or directly to customers. Which of the following does William use for this purpose?
Manufacturers
Wholesalers
Distribution Center
Retailer
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Grace owns a large farm where she grows potatoes. Which of the following terms best describes Grace's role?
Manufacturer
Wholesaler
Distribution Center
Retailer
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Benjamin is researching the retail industry for a business project. He wants to know which type of retailer is most common. What will he find?
Independently owned
Corporations
Franchises
Online only
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