Rise Up customer Service quiz

Anika owns a store where she buys and sells items like furniture, electronics, and clothing. What is a term for these physical goods that Anika deals with?

• Sales

• Products

• Pricing

• Services

Abigail is opening a new retail store and wants to understand who her main audience will be—the people who will buy things from her store. Which of the following is a standard term that describes this audience?

• Manufacturers

• Wholesalers

• Buyers

• Customers

Grace owns a retail store and offers customers the option to have their purchases delivered to their homes. What is the term for this kind of intangible offering that Grace provides?

• Gifts

• Training

• Services

• Products

Noah works at a factory that takes in raw materials and transforms them into items ready for sale in stores. What kinds of things does this manufacturer produce?

• Raw materials

• Fossil fuels

• Services

• Finished products

William manages a company that needs to store large quantities of products before sending them to either retail locations or directly to customers. Which of the following does William use for this purpose?

• Manufacturers

• Wholesalers

• Distribution Center

• Retailer

Grace owns a large farm where she grows potatoes. Which of the following terms best describes Grace's role?

• Manufacturer

• Wholesaler

• Distribution Center

• Retailer

Benjamin is researching the retail industry for a business project. He wants to know which type of retailer is most common. What will he find?

• Independently owned

• Corporations

• Franchises

• Online only

Benjamin is opening a new store and wants to ensure his customers are satisfied. What should be his main goal in retailing?

• To provide customers with the merchandise and services they want only where they want to purchase them

• To provide customers with the merchandise and services they want when, where, and how they want to purchase them

• To provide employees with the jobs they want when, where and how they want them

• To provide shareholders with investment opportunities when, where, and how they want them

Abigail wants to open a store that sells popular fast food under a well-known brand. She is granted a license by the brand to sell its products in her city. What type of retail business is Abigail operating?

• Independent retailer

• Corporation

• Franchise

• Private company

Michael is shopping for a new laptop. He visits several electronics stores, compares different models, asks for advice, and takes his time before finally making a decision. What type of customer is Michael?

• Innovation/trend buyers

• Impulse buyers

• Recreational shoppers

• Comparison shoppers