Welcome and Greet Guest Quiz

1.You are the first assigned receptionist in the restaurant. A male customer is coming as the first customer on that day. What will you do first?

• a. Approach the customer and lead the way to his table

• b. Open the door and greet him with the pleasant smile

• c. Welcome him with the smile and call the waiter

• d. Wave your hand and point where to go

2. A young lady entered the restaurant. However, all tables are already occupied. As a receptionist, what will you say the lady?

• a. “I am sorry, Miss. All seats are occupied at the moment. Would you mind waiting for the lounge?”

• b. “I am sorry, Miss. All seats are full at this time. Would you want to have a drink while waiting?

• c. “I am sorry, Miss. All seats are occupied at the moment. Would you mind waiting for the lounge for about 5 minutes?”

• d. a. “I am sorry, Miss. All seats are occupied at the moment. Would you want to wait or not?”

3. Which of the following should be done prior the arrival of a customer who has made a reservation?

• a. Place the food on the table

• b. Prepare the table

• c. Prepare the food

• d. Cook the food

4. What will you say to the customers or guests if you think or feel that they are now ready to order?

• a. May I take your order now Sir?

• b. Do you want to order now Sir?

• c. Are you ready to order Sir?

• d. What is your order Sir?

5. What is the most important first step when welcoming and greeting a guest in a hotel or restaurant?

• a. Asking for payment details immediately

• b. Offering a warm, friendly greeting with a smile

• c. Telling the guest about all the available amenities

• d. Directing the guest to a waiting area without speaking