Cost of Quality Quiz

What are the two meanings of the cost of quality?

• Cost of marketing and cost of sales

• Cost of production and cost of distribution

• Cost of materials and cost of labor

• Cost of attaining quality and cost of poor quality

According to Juran, what percentage of sales do the costs of poor quality typically run at?

• 20 - 30%

• 40 - 50%

• 30 - 40%

• 10 - 20%

What is the range of the cost of poor quality (COPQ) as a percentage of sales?

• 35-45%

• 25-35%

• 15-25%

• 5-10%

Which of the following is NOT a category of Crosby's cost of quality?

• Price of Quality Improvement

• Price of Production

• Price of Nonconformance

• Price of Conformance

What do prevention costs include?

• Repairs and servicing

• Quality planning and training

• Warranty claims

• Customer complaints

Which of the following is an example of internal failure costs?

• Scrap or rework

• Repairs and servicing

• Warranty claims

• Customer complaints

What are appraisal costs associated with?

• Implementing new technologies

• Conducting market research

• Training employees

• Evaluating suppliers and customers

Which of the following is an example of external failure costs?

• Rework

• Quality audits

• Training programs

• Product recalls

What is the primary advantage of using quality costs for management?

• Reduces the cost of poor quality

• Increases production speed

• Improves employee satisfaction

• Enhances marketing strategies

What does COPQ stand for?

• Cost of Performance Quality

• Cost of Production Quality

• Cost of Poor Quality

• Cost of Process Quality