FUTURE HRM in Tourism & Hospitality Industry

What is cultural diversity?

• Mix of different workers

• Only one type of worker

• No workers at all

• Only workers from one country

What does HRIS stand for?

• Human Resource Information System

• Human Resource Information Service

• Human Resource Internal System

• Human Resource Internet Service

What is one role of HR managers?

• Increase turnover

• Reduce training

• Ignore employee needs

• Practice selective staffing

What should HR managers provide to new employees?

• Orientation and training

• No training at all

• Only a job description

• Just a welcome email

What is important for employee compensation?

• It should not be discussed

• It should be random

• It should be the lowest possible

• It should be competitive and fair

What type of management style should HR managers use?

• Strict and distant

• Uninvolved

• Humanitarian supervision

• Only focus on profits

What is job enrichment?

• Adding variety and responsibility

• Taking away tasks

• Keeping jobs the same

• Making jobs harder

How can HR managers empower employees?

• Giving them authority to make decisions

• Ignoring their ideas

• Limiting their choices

• Taking away their responsibilities

What is a challenge in the changing employment relationship?

• Increase in temporary employment

• Decrease in job opportunities

• Less diversity in workforce

• More permanent jobs

What is one approach to people management?

• Avoiding training

• Ignoring employee feedback

• Transaction-based Management

• Only focusing on profits