CSI - Pau

What are the things you should do first when encountering software compatibility issues with Apex One?

• Apply latest patch if possible

• Isolate the issue to identify the problematic issue or if it is indeed Apex One-related issue

• Escalate to Backend Team/SEG

• All of the above

What are the possible causes of software incompatibility issues with Apex One?

• Software-related files are being detected by the Apex One agent

• Apex One is not compatible with other software

• Software-related files are having conflicts with Apex One agent

• Only verified software vendor can run their software on devices with Apex One agent

What are the usual Trend Micro modules causing software incompatibility issues when loaded at the same time with the involved software?

• Behavior Monitoring

• Real-time Scan

• Predictive Machine Learning

• Trusted Program List

Tools that you can use when troubleshooting software incompatibility issues with Apex One

• Process Monitor

• All of the above

• Agent Debug Tool (ADT)

• SqlTxfr.exe

When adding an exclusion under Trusted Program List, this means that the Real-Time Scan and Behavior Monitoring scan will not scan that excluded file

• True

• False

Will Trusted Program List exclusion work if the excluded file doesn't have a digital signature?

• Yes

• No

What does it mean when you add an exclusion on Apex One modules (e.g., Behavior Monitoring, Real-Time scan, Predictive Machine Learning)

• Agent will scan the excluded file one time only

• Agent will not scan the excluded file anymore

• Agent will scan the excluded file a few times only

• Agent will remove the file from the device

Process Monitor is a Trend Micro tool that shows real-time file system, registry and process/thread activities

• True

• False

Certificate Authority (CA) is an entity that is responsible for processing certificates like birth certificate, fit to work certificate and other related certificates.

• True

• False

What are the different types of isolation that you can do to identify root cause of an issue?

• Feature Isolation

• Service Isolation

• Driver Isolation

• All of the above