Readiness Assessment Week - Quiz 2

Readiness Assessment Week - Quiz 2

Professional Development

5 Qs

quiz-placeholder

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Readiness Assessment Week - Quiz 2

Readiness Assessment Week - Quiz 2

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Easy

Created by

Hannah Danica

Used 1+ times

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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the correct topic and/or case type for disabled entities due to late payments?

Expense > Login, Authentication

Request > Concur Support Portal

Billing Question > Blank

Travel > Company Info/Logo

2.

MULTIPLE SELECT QUESTION

45 sec • 3 pts

If ASC is unable to access the Support Portal, due to error, what will you do?

Create a case and transfer the case to EXP - Core Expense

Create a case, lodge a ServiceNow ticket, and leave case on 'Pending Customer' status

Advise the ASC to contact Support via chat from the Help menu

Create a case and transfer the case to EXP - Ancillary Expense

3.

FILL IN THE BLANK QUESTION

45 sec • 1 pt

As a GI Live Support Engineer, you will document all of the calls that you take in a

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The following are included in the Expense Basics scope, except...

Deactivate User

Add Permission

Contract Information

Password Reset

5.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

When to add a public comment?

  • For any new or existing case you are putting to the Pending Customer status

For closed case

For any new or existing case you are sending over (aka escalating) to another team

For each follow up call to an existing case