Readiness Assessment Week - Quiz 2
Authored by Hannah Danica
Professional Development
Professional Development
Used 1+ times
AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
5 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the correct topic and/or case type for disabled entities due to late payments?
Expense > Login, Authentication
Request > Concur Support Portal
Billing Question > Blank
Travel > Company Info/Logo
2.
MULTIPLE SELECT QUESTION
45 sec • 3 pts
If ASC is unable to access the Support Portal, due to error, what will you do?
Create a case and transfer the case to EXP - Core Expense
Create a case, lodge a ServiceNow ticket, and leave case on 'Pending Customer' status
Advise the ASC to contact Support via chat from the Help menu
Create a case and transfer the case to EXP - Ancillary Expense
3.
FILL IN THE BLANK QUESTION
45 sec • 1 pt
As a GI Live Support Engineer, you will document all of the calls that you take in a
(a)
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The following are included in the Expense Basics scope, except...
Deactivate User
Add Permission
Contract Information
Password Reset
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
When to add a public comment?
For any new or existing case you are putting to the Pending Customer status
For closed case
For any new or existing case you are sending over (aka escalating) to another team
For each follow up call to an existing case
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports
Continue with Google
Continue with Email
Continue with Classlink
Continue with Clever
or continue with
Microsoft
%20(1).png)
Apple
Others
Already have an account?
