FO - TEST 1- 16 JAN 2025

The check-out process takes no longer than...?

• 5 minutes

• 10 minutes

• 5 minutes in urban hotels and 10 minutes in resorts

• No specific as long as there are no lost and found items

For resort, check-in time will not last more than ...?

• 5 minutes

• 10 minutes

• 15 minutes

• Can be flexible, subjected to the guest's further inquiry

For resort, FROM the moment the guest is handed the key, should the luggage NOT be delivered before the guest's arrival to the room, how long MUST it be done?

• Within 10 minutes

• Within 15 minutes

• Within 20 minutes

• The luggages should be transferred along with the guests

In luggage services and buggy request, what is the standard delivery time?

• Within 5 minutes

• Within 10 minutes

• Within 15 minutes

• Within 20 minutes

In Valet Parking Services, upon guest request, the car must be returned ...

• Within 5 minutes

• Within 10 minutes

• Within 15 minutes

• At the agreed time

In OUR resort, which service(s) is not eligible for Melia Rewards guests to earn points?

• Spa

• Room upsell

• Excursion

• Pressing and Laundry

Number of Lagoon Villas that have connecting rooms?

• 18

• 19

• 24

• 25

In Luggage Service, ....................

• The associate removes the airline identification tags upon delivery to the room

• Large valuables storage and luggage storage are available 24 hours per day, 7 days per week at no charge.

• Associates arrive punctual within 10 minutes of the pick up request. Should there be a delay the guest will be informed of the estimated pick up time. Delays must not be over 20 minutes.

• Placing suitcases on the room's luggage rack in the correct position (with the zip facing the outside)

In case the guest leaves their key card in the room, the associate helps to open their room right away to ensure time saving and seamless experience. True or False?

• True

• False

Bellman remove Gran Meliá luggage tag upon delivery to the room. True or False?

• True

• False