MANAGING COMMUNICATION

What is the primary function of communication in an organization?

• Controlling employee behavior

• Providing emotional expression

• Informing stakeholders

• All of the above

Which element is NOT part of the communication process?

• Encoding

• Feedback

• Grapevine

• Noise

What is nonverbal communication?

• Using reports and memos for communication

• Communicating without words through gestures and intonations

• Transmitting emails to employees

• None of the above

Which communication network emphasizes a strong leader at the center?

• Chain network

• Wheel network

• All-channel network

• Grapevine

Which of the following is an example of unethical communication?

• Transparent communication about job roles

• Selectively misquoting information

• Providing relevant and truthful information

• Respecting privacy in emails

What does 'feedback' in the communication process indicate?

• Noise in the communication

• The sender’s final message

• The receiver’s response to the sender’s message

• The channel of communication

Which type of communication flows horizontally among employees?

• Upward communication

• Downward communication

• Lateral communication

• Diagonal communication

Which barrier involves manipulating information to make it appear more favorable?

• Filtering

• Jargon

• Information overload

• Emotions

What is the purpose of informal communication in an organization?

• To restrict employee interaction

• To satisfy social interaction and improve performance

• To enhance formal communication methods

• To enforce organizational hierarchy

What is a key feature of active listening?

• Interrupting the speaker for clarifications

• Listening for full meaning without judgments

• Taking notes without engaging with the speaker

• Focusing only on verbal communication