ICM Workflow A360Quiz

Specialized care for critically ill patients

Emergency room patients only

Women's Health

“Log Outreach Attempt” in the RFS

In the Salesforce Tabs Navigate to the drop-down arrow on the right side of screen and

Select "New Task " to document a voicemail was left.

Identify RFS scheduled in 

Click hyperlink to open “Request for Service”  Intensive Care Management

Within the RFS  

Click “Log Outreach Attempt” 

Select the "Appts & RFS" tab

Click "Create Request for Service"

Add "Reason for Request"

Verify the address for the appointment

Routine Wellness Visit

Intensive Care Management (ICM) Start of Care

Emergency Visit

Follow-up Appointment

Provider Referral

Health Plan

Self-Referral

Community Program

Member’s email address

Details about the appointment location

Intensive Care Management (ICM) Start of Care

Member's language preference

Appointment duration

Member's medical history

Campaign name and service details

Guardian's contact information

Under the "Appts & RFS" tab in the "Requests for Service" section

On the Field Service map

In the GANTT view

In the Notifications tab