What is the net price policy for the Set Menu provided to Travel Agents?

• Non-commissionable and confidential
• Net price plus service fees
• Discounted for large groups
• For TAs only, non-commissionable

Who is eligible for discounts on the A La Carte Menu?

• Only in-house guests
• Walk-in guests
• In-house and walk-in guests
• In-house and TA-recommended guests

What is the discount on drinks for walk-in guests recommended by TAs?

• 10%
• 15%
• 20%
• 10% drinks and 5% food

How is the Special Menu discount determined?

• Based on guest preferences
• Approved by GM and Chef
• Determined by Finance
• Subject to event and guest type

What is the minimum notice required for 5-10 guests requesting a Set Menu?

• 3 hours
• 6 hours
• 12 hours
• 24 hours

What should be done before confirming Set Menu requests during public holidays?

• Confirm with GM
• Check with Finance
• Check with Kitchen
• Confirm with Kitchen

What is the first step in handling meal requests?

• Confirm via Zalo group
• Confirm with FBM
• Check via email
• Send email and follow up with a call

What must be included in the written confirmation for meal requests?

• Seating preference
• Payment method
• Dietary requirements
• Menu and payment terms

What should staff verify before applying discounts to a guest's bill?

• Recommender’s information
• Booking reference
• Recommender’s approval
• Recommender’s registration

Who is responsible for pre-registering referrers in the Referral Program?

• FBM
• Sales Team
• GM
• FBM