Provide go-the-extra-mile service

What is the first thing you should say when greeting a customer at the door?

• Just stare at them

• Greet the customer with our signature slogan "Welcome to Delectable Foods"

• Roll your eyes

• Say goodnight

Should you recommend a drink to start once the customer is settled in their

seats before taking their orders.

• Yes, recommend a drink to start once the customer is settled.

• No, don't need to recommend anything.

When a customer asks for recommendations,

what two specialties of the house should you introduce?

• Introduce our desserts.

• Don't say anything and smile.

• Introduce our 2 house specials – Grilled Tofu Wrap or Specialty Beef Burger.

When suggesting dessert, coffee, or tea after a main course,

you should use open-ended questions to engage the customer and offer options.

• True

• False

What should you do when taking an order to ensure everything is correct?

• Fiddle with your note pad

• Smile and walk away

• Repeat the order back to the customer for confirmation.