ROP 2.2 Housekeping - 3rd Revision -Final

What activity does the floor housekeeper carry out continuously during their shift?

• Storage of cleaning trolleys

• Guestroom inspection

• Management of turndown service

Which tasks are part of the afternoon shift? Click all that apply

• Updating of room status report

• Look at log entries from previous shift

• Organize servce of late checkouts, change of rooms and day use

• Meet with the Hotel Manager on daily basis

Why should the laundry department be contacted when deep cleaning is scheduled?

• To inform them of the extra work

• So they can buy new uniforms / machines

Preventive maintenance helps to .......................... (select all that apply):

• Increases the lifespan of equipment

• Lower costs

• Makes the hotel smell good

• increase the hotel budget

In housekeeping department , which tasks can be outsourced? Select all that apply.

• Cleaning Service

• Laundry Service

• Deep Cleaning Service

• Order taker service

What are the 3 main points should be considered when deciding to outsource?

• The quality of the services

• The culture of the workers of the outsourcing compan

• Cost

• The convenience

When preparing the collaboration with an outsourcing company, you need ......................
(select all that apply):

• To determine cleaning frequencies

• To list all the different types of surfaces to be cleaning

• To list the locations of these areas as well as square meters

• To provide the volume of the rooms

What is the primary function of room amenities in hotels?

• To serve as souvenirs for the guests

• To enhance the guest's comfort and well-being

• To reduce the workload of housekeeping staff

What special amenity can guests enjoy at the Shangri-La Maldives?

• Mobile phones with the personal butler's number stored

• A personal chef for private dining

• Unlimited spa access

What method is used to calculate the cost of amenities per room?

• Number of amenities used divided by the number of rooms sold

• Total cost of amenities purchased divided by the number of rooms sold

• Total cost of amenities divided by the total number of rooms in the hotel