Week 7 Learning Material Quiz

What is active listening?

• The practice of ignoring what is being said

• The practice of fully concentrating, understanding, responding, and remembering what is being said

• The practice of speaking more than listening

• The practice of only non-verbal engagement

Why is active listening important for understanding others?

• It helps in ignoring the perspectives of teammates

• It helps in understanding the perspectives, challenges, and inputs of teammates

• It helps in creating more challenges

• It helps in avoiding teamwork

How does active listening help in avoiding miscommunication?

• It increases the risk of errors

• It reduces the risk of errors caused by misinterpreted information

• It creates more misinterpretations

• It has no effect on communication

What is an example of active listening in a cross-disciplinary team?

• An engineer ignoring a marketing specialist

• An engineer actively listening to a marketing specialist to identify customer needs

• A marketing specialist ignoring customer needs

• An engineer working alone without input

What does clear articulation involve?

• Expressing thoughts and ideas in a complex manner

• Expressing thoughts, ideas, and technical information concisely and understandably

• Expressing only technical information in detail

• Expressing thoughts and ideas without any structure

Why is clear articulation important for engineers working with non-technical professionals?

• It allows engineers to avoid communication

• It ensures everyone is on the same page

• It complicates the communication process

• It focuses only on technical jargon

How does clear articulation enhance team productivity?

• By increasing confusion among team members

• By reducing confusion and keeping team members aligned on goals and tasks

• By focusing only on individual tasks

• By ignoring team goals

What is an example of clear articulation in a workplace setting?

• An engineer using complex jargon to impress the finance team

• An engineer explaining complex technical requirements in simple terms to help the finance team allocate a budget

• An engineer ignoring the finance team’s questions

• An engineer focusing only on technical details without explanation

What is the main focus of constructive feedback?

• Providing helpful, specific, and actionable comments

• Criticizing team efforts

• Ignoring performance issues

• Avoiding communication

How does constructive feedback improve work quality?

• By allowing team members to refine ideas and processes

• By discouraging new ideas

• By focusing on individual performance only

• By avoiding any changes