Quiz on Quality Assurance and Quality Control

What does the term 'quality' refer to?

• The cost of production

• The marketing strategy of a product

• The number of employees in a company

• The totality of features and characteristics of a product

What is the main focus of Quality Control (QC)?

• Planning and documenting processes

• Training staff

• Operational techniques and activities

• Creating company standards

What does QA stand for?

• Quality Analysis

• Quality Application

• Quality Assessment

• Quality Assurance

Which of the following is a component of Quality Management?

• Quality sales

• Quality marketing

• Quality distribution

• Quality planning

According to ISO, what is Quality Assurance (QA) focused on?

• Fulfilling quality requirements

• Documenting processes

• Providing confidence that quality requirements will be fulfilled

• Inspecting products

What is one of the responsibilities of the QA department?

• Create marketing strategies

• Conduct market research

• Create policies and procedures

• Manage sales teams

What is a benefit of Quality Management?

• Reduction in employee motivation

• Increased product costs

• Decreased customer confidence

• Improvement of organization’s reputation

Who introduced Fishbone Diagram?

• Peter Drucker

• Kaoru Ishikawa

• Philip Kotler

• W. Edwards Deming

What is the primary goal of Quality Management?

• To ensure consistency in products and services

• To reduce the number of employees

• To increase production speed

• To enhance marketing strategies

What is one of the major functions of the QA department?

• Develop advertising campaigns

• Conduct employee evaluations

• Manage financial accounts

• Create company standards