unit 104 powerpoint 6 Business Concepts Quiz

What is the difference between profit and loss in relation to?

• Income, expenditure, and overheads

• Sales, marketing, and advertising

• Assets, liabilities, and equity

• Supply, demand, and pricing

What are typical overheads of a business related to?

• Basic methods of book-keeping

• Advanced marketing strategies

• Employee training programs

• Customer satisfaction surveys

What is one of the benefits of networking for a business?

• Business growth

• Increased taxation

• Higher employee turnover

• Reduced product quality

What is the link between productivity and reputation related to?

• The importance of maintaining quality

• The need for constant innovation

• The reduction of operational costs

• The expansion of market share

How does maintaining a positive reputation support a business?

• By increasing advertising costs

• By supporting new custom and contracts

• By reducing staff training

• By eliminating competition

What is the consequence of not providing positive customer service at each stage of a business contract?

• Increased profits

• Enhanced reputation

• Non-compliance consequences

• More customer feedback

Which of the following is a positive way of working with customers?

• Ignoring customer feedback

• Setting unclear expectations

• Planning and scheduling

• Overcharging customers

What are some causes of disruption to the general public mentioned in the document?

• Weather changes

• Traffic issues, access, and pollution

• Economic downturns

• Technological advancements

What is essential for the survival and expansion of any company or business?

• Government taxes

• Employment

• Profitability

• Public services

What happens to a company without profits?

• It will expand

• It will cease to exist

• It will hire more employees

• It will pay more taxes