Aspects of a Business Plan - Segment Test

Which of the following is NOT a management style?

• A. Delegating

• B. Participating

• C. Telling

• D. Reinforcing

Which of the following is NOT a leadership style?

• A. Autocratic

• B. Democratic

• C. Laissez faire

• D. Needs-based

Which management style is characterized by the manager trusting the employees' work ability and is best used with employees who know how to do their job?

• A. Delegating

• B. Participating

• C. Telling

• D. Reinforcing

Which leadership style is characterized by limited discussion of new ideas and is best used in groups who are not well acquainted with each other?

• A. Autocratic

• B. Democratic

• C. Laissez faire

• D. Needs-based

All of the following are traits of a good leader EXCEPT which of the following?

• A. Motivated

• B. Hard-working

• C. Selfish

• D. Good listener

Communication within an organization occurring between employees is referred to as which of the following?

• A. Horizontal internal communication

• B. Vertical internal communication

• C. Horizontal external communication

• D. Vertical external communication

Which of the following is NOT an example of external communication?

• A. Press release

• B. Company memo

• C. Television interview

• D. Publicity

Which of the following is defined as the process of the receiver breaking down the message received and interpreting the message?

• A. Decoding

• B. Encoding

• C. Transitioning

• D. Reinforcing

Which of the following is the response to the sender’s message?

• A. Encode

• B. Feedback

• C. Transition

• D. Reinforcement

Which of the following is a physical barrier to communication?

• A. Education

• B. Noise

• C. Unclear message

• D. Low interest of the audience