ISSUES, CHALLENGES, TRENDS

What is the primary goal of sustainable development in green hospitality?

• Balancing profits, people, and planet

• Eliminating guest complaints

• Maximizing labor costs

• Reducing employee benefits

Why is 'going green' important in the hospitality industry?

• It avoids government penalties

• It eliminates the need for technology advancement

• It has become a mainstream approach

• It reduces guest interaction

What percentage of operational costs do labor expenses account for in hospitality?

• 30.8%

• 44.6%

• 50.5%

• 60.3%

Why are labor costs a major concern for hospitality managers?

• They are easy to eliminate

• They decrease over time

• They represent the largest expense

• They are rarely related to guest satisfaction

How does understanding multicultural issues benefit hospitality businesses?

• By catering to diverse cultural preferences

• By ensuring all guests receive the same service

• By limiting international tourism

• By reducing the number of guests

What challenge does higher education in hospitality face?

• High student enrollment

• Lack of instructors

• Over-dependence on technology

• Restructuring learning for real-world applications

What is one key challenge for new management in the hospitality industry?

• Managing diverse workforces

• Overproduction of goods

• Low levels of cultural diversity

• Lack of demand for global expansion

What is the primary reason for labor shortages in the hospitality industry?

• Fewer tourists visiting hotels

• Increased competition between hotels

• Lack of global partnerships

• Long hours and low pay

How do hospitality managers address cost containment?

• Cutting staff salaries

• Eliminating employee benefits and focusing on guest satisfaction

• Improving efficiency without sacrificing quality

• Reducing guest services

What is a result of increased competition in the hospitality sector?

• Decreased global tourism

• Higher occupancy rates

• Limited guest options

• Reduced room prices