Communication Skills Quiz

Which of the following is NOT a desirable communication skill?

• Show interest in the speaker.

• Roll your eyes when you do not agree.

• Maintain eye contact.

• Avoid interrupting.

Which active listening technique involves empathy?

• Restatement

• Reflection

• Clarification

• All of the above

Alexia, a medical assistant, explains to Mrs. Phillips that the medication is to be taken once a day with a full glass of water. Which of the following is the goal of Alexia's communication with Mrs. Phillips?

• Give instructions to patients

• Confirm understanding

• Relay information to other health care workers

• Establish rapport, or a connection

Which of the following is the best definition of communication?

• Persuading someone of your viewpoint

• Exchanging messages

• Texting someone

• Simplifying information for a lay audience

Which active listening technique involves asking questions to get a more concise explanation?

• Restatement

• Reflection

• Clarification

• All of the above

In verbal communication, how is emotion expressed?

• Through confidence

• By frowning or crossing one's arms

• Language choice

• Tone of voice

Why is verbal communication often the most effective way to communicate?

• It is the easiest way to reach people of diverse cultures and languages.

• It can be misinterpreted.

• It can be done quickly, without much thought.

• It allows for instant feedback, clarity, and understanding.

Which of the following is an example of audience?

• To describe a new type of syringe

• We need to lower the rate of accidental needlesticks

• Nurses of West Pediatric office

• Thursday at 6 pm

Which of the following refers to the physical space between people?

• Eye Contact

• Touch

• Proximity

• Physical Appearance

According to the communication process, who provides information?

• Sender

• Doctors

• Receiver

• Feedback